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Hotel Intelligence and Content Center

Live Chat and Chatbot: The Differences and the Advantages for Hotels

by | Oct 9, 2019 | Conversational Booking | Reading Time: 5 minutes
Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! 

Multilingual Chatbot Is Perfect to Turn Online Visitors into Guests

by | Sep 26, 2019 | Conversational Booking | Reading Time: 5 minutes
A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!

Ask & Talk: The Impact of Hotel Technology with Svetlana Udalov

by | Sep 10, 2019 | Ask & Talk | Reading Time: 6 minutes
Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.

Chatbot for Hotels: The New Team Member in the Hospitality of the Future

by | Sep 4, 2019 | Conversational Booking | Reading Time: 4 minutes
Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!

What’s New with FAQs? The Extreme Hotel FAQ-Makeover

by | Aug 6, 2019 | Guest Experience | Reading Time: 5 minutes
FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!

The Self-Service Rule of Three: Speed, Convenience and Efficiency

by | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.
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