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Hotel Intelligence and Content Center

Top 5 hotel management systems to organize your hotel

by | Nov 6, 2019 | Hotel Management | Reading Time: 5 minutes
Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here:

Ask&Talk: hotel tech in guest service with Benjamin Londa

by | Oct 28, 2019 | Ask & Talk | Reading Time: 5 minutes
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.

Hotel front desk agent: the skills behind the job description

by | Oct 22, 2019 | Hotel Management | Reading Time: 4 minutes
Which are the key skills of a front desk agent in hotels? Do you have what it takes? Here are the required skills job postings don't tell you.

How chatbots can leverage the hotel customer experience

by | Oct 17, 2019 | Chatbot | Reading Time: 4 minutes
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

Live chat and chatbot: the differences and the advantages for hotels

by | Oct 9, 2019 | Chatbot | Reading Time: 5 minutes
Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it!