Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here: Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience. Which are the key skills of a front desk agent in hotels? Do you have what it takes? Here are the required skills job postings don't tell you. Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how: Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email. Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it!