A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in! Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels. Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs! Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening! Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article: Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.