Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend! Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs! Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening! Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article: Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service. Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.