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Hotel Intelligence and Content Center
Hotel Front Desk Agent: the Skills Behind the Job Description
Which are the key skills of a front desk agent in hotels? Do you have what it takes? Here are the required skills job postings don't tell you.
How Can You Turn an Endless Email Demand into Guest Satisfaction?
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.
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