Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience. A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in! Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend! Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!