A chatbot is a tool created to simulate a human conversation via chat interface. It can be powered by rules or artificial intelligence and its goal is to replicate the experience customers have when interacting with a live agent online. Chatbots have many names:...
Self-service technologies (SST) allow customers to get a service without interaction with service providers. It is a big part of our lives, regardless you are 6 or 60 years old. Some of these technologies are already well established in the market, while others still...
