Hotel Cast #3: The tough challenges of leadership in a time of crisis

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Jun 24, 2020 | Ask & Talk | Reading Time: 2 minutes

“Leadership is about being a beacon of light where there is darkness”, says David Arraya, a global hospitality leader with several years of experience inspiring teams around the world. He knows well the challenges of leadership in the hotel industry.

And if there is a time to be a light for someone in the hospitality industry, the time is now. The crisis caused by the COVID-19 pandemic, millions of hoteliers have lost their jobs and many hotels are still struggling to survive.

In the third episode of Hotel Cast, we chat with David Arraya, a global hospitality leader, about the challenges of leadership in times of crisis and what leaders can do to take care of their teams and of themselves.

🎧 Listen now Arraya’s tips and strategies of leadership to overcome a period of crisis like the one we are facing now:

In this episode, we talk about:

  • the main characteristic of a good leader;
  • What can leaders do for their teams in times of pandemic and social distancing;
  • how can leaders motivate their teams;
  • book recommendations about leadership;
  • tips and strategies for leaders to deal with the stress that times of crisis bring.

This is not David Arraya’s first interview on our blog. We had the opportunity to talk to him when he shared his experience in the hotel industry and explained the differences between being a leader and a manager.

<< Read his previous interview:  “Are you a hotel manager or a leader? David Arraya is asking you”.

More episodes of Hotel Cast

Hotel Cast #1: Best practices of Revenue Management

In our first episode of Hotel Cast, we chat with Christoph Hütter, a revenue strategy consultant and a “non-traditional revenue manager”. With over 16 years of experience in the hotel industry working in three different countries, Christoph Hütter develops tools for hotel revenue optimization and productivity boost, helping hotels increase profitability.

We talk about good practices in revenue management and the importance of the context to understand data.

🎧 Learn revenue management’s tips and insight here:

Hotel Cast #2: The power of online reputation and reviews for hotels

88% of consumers say they trust online reviews as much as personal recommendations.

A hotel’s online reputation can make or break your business. Especially now, in times of uncertainty, when we are looking for reassurance that our health is not at risk.

In our second episode of Hotel Cast, we chat with Sarah Came, GuestRevu’s Marketing Manager, about the power of reviews and how a hotel’s online reputation can attract travelers again.

In this episode, Sarah shares with us:

  • the importance of the hotel’s reviews now;
  • how hotels can make the most of the reviews;
  • a general overview of the impact of the pandemic on hotel operations and bookings;
  • how technology can help the post-pandemic hotel industry;
  • tips of what hotels can do when they don’t have any new reviews

🎧 Press play:

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