Hotel Cast #22: Training is Not Best Served Cold with Žana Usher

Dec 13, 2021 | Ask & Talk | Reading Time: 2 minutes

Do you know the three big Rs within the hospitality industry?

Revenue, Return, and Retention.

These are just some of the topics we cover in this episode of Hotel Cast with Žana Usher, CEO & Founder of Žana Divine Hospitality, and also a coach for training staff in the hospitality sector. 

We also chat about: 

  • Driving sales for business owners through staff training;
  • Guest expectations;
  • Management expectations;
  • How everything can be fixed with basic training.

Žana gives insightful tips about the guest experience, service, and the importance of valuing and applying continuous teaching for the hotel staff. 

She also talks about the competitive scenario a hotel can set for its employees, and how that can be easily fixed by talking and listening to what they have to say. 

Don’t miss out on this amazing episode. Listen to it right now!

Hotel Cast #19: Hospitality, Guest Experience & Conferences with Craig Sullivan

In this episode of our Hotel Cast Podcast, Craig Sullivan, Founder and President at CLIC – California Lodging Investment Conference,  talks about hospitality, guest experience, and the beginning of in-person conferences in the industry.

We also discuss the changes in the hospitality industry post-covid-19, as well as how hotels can improve their services by recruiting the right staff, and much more. 

🎧 You can listen to the episode below:


Hotel Cast #18: The Guest Experience That Drives Revenue with Craig Carbonniere

In this episode of Hotel Cast, we talk with Craig Carbonniere, Senior Director of Sales at Milestone and a hotel industry veteran, about how to improve the guest experience and increase the revenue of a hotel. Valuable tips were given during our chat.

🎧 Find out Craig’s insights in this episode of Hotel Cast – Guest Experience That Drives Revenue:

Webinar: The Recruitment Challenge in The Hospitality Industry

Covid has changed the world as we know it and recruiting in the hospitality industry has never been so difficult. We’ve talked to Thomas Finn and Lee Spokes about this recurring problem and how it can be fixed. Watch the Webinar and get tips on how to solve this issue!

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