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5 Essential Standardizations for Hotel Chains

by | May 14, 2021 | Hotel Management | Reading Time: 4 minutes
Find out how hotel service standards are essencial for maintaining an outstanding traveler's experience in all your units!

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

by | Apr 27, 2021 | Customer Service | Reading Time: 5 minutes
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

How to Improve Hotel Operations and Deliver an Excellent Service

by | Jun 19, 2020 | Ask & Talk | Reading Time: 8 minutes
We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.

How Can You Turn an Endless Email Demand into Guest Satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.