Ask Insights

Hotel Intelligence and Content Center

How to improve hotel operations and deliver an excellent service

by | Jun 19, 2020 | Ask & Talk | Reading Time: 8 minutes
We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.