Find out how hotel service standards are essencial for maintaining an outstanding traveler's experience in all your units! Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that! We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels. Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.