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5 Essential Standardizations for Hotel Chains

by Guest Post | May 14, 2021 | Hotel Management | Reading Time: 4 minutes

Find out how hotel service standards are essencial for maintaining an outstanding traveler's experience in all your units!

by Guest Post | Apr 27, 2021 | Customer Service | Reading Time: 5 minutes

Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

by Paula Carreirão | Jun 19, 2020 | Ask & Talk | Reading Time: 8 minutes

We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.

by Paula Carreirão | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes

Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.