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How to Provide the Best Customer Service in the Hotel Industry Before Booking

by | Oct 4, 2021 | Customer Service | Reading Time: 11 minutes
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

Hotel Multichannel Customer Service Dilemma: Who’s First?

by | Sep 22, 2021 | Customer Service | Reading Time: 8 minutes
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.

6 Crucial Steps in Maintaining Hotel Customer Retention

by | May 28, 2021 | Guest Experience | Reading Time: 5 minutes
Customer retention strategies for hotels are often forgotten, but they are crucial for success. Here are 6 tips to keep your guest coming back:
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