5 KPIs to Focus on When Measuring Your Hotel Customer Service Performance
These are the 5 KPIs for hotel customer service you must focus on to improve your hotel’s performance and generate more bookings.
How to Provide the Best Customer Service in the Hotel Industry Before Booking
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
Hotel Multichannel Customer Service Dilemma: Who’s First?
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
6 Crucial Steps in Maintaining Hotel Customer Retention
Customer retention strategies for hotels are often forgotten, but they are crucial for success. Here are 6 tips to keep your guest coming back: