In this podcast episode, we chat with Shona Whitehead on how hotels can optimize their sales performances and the gap between hotel commercial teams and techs. The top hotel managers are experienced in a wide range of different areas, and have plenty of tips and tricks up their sleeves. Learn the best ones here. In this podcast, Glenn Haussman, leading podcaster, talks about the ongoing hotel industry’s adaptation to the new normal that he is seeing in his last trips. Hotel industry trends for 2020: virtual assistants, augmented reality, Airbnb, Internet of Things. Are you ready, hotelier?