6 Main Sales & Reservations KPIs in The Hotel Industry
Do you know what hotel sales and reservation KPIs you should focus on to sell more rooms? Learn about the main 6 KPIs that any hotel should measure.
How to Provide the Best Customer Service in the Hotel Industry Before Booking
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
Hotel Cast #11: Housekeeping : From Supporting Role to Hotel Rock Star
The Housekeeping Department has surely suffered the biggest impact caused by the pandemic. Once a supporting section, all eyes have now turned to the hotel housekeeping.
Hospitality Professionals: Get Ready for Tomorrow, Today
“A Year from now you will wish you started today.”, advises Todd Noftall, guest experience creator and expert, to all hospitality professionals. Read more here:
How to Become a Better Hotel Manager: Tips, Tricks and Advice
The top hotel managers are experienced in a wide range of different areas, and have plenty of tips and tricks up their sleeves. Learn the best ones here.
The Uninvited Guest: How to Deal with the COVID-19 in a Hotel Opening?
The challenge of a hotel opening during the COVID-19 crisis: tips and insights to guide you in the unprecedented scenario
Ask & Talk: Are You a Hotel Manager or a Leader? David Arraya Is Asking You
Are you a good hotel manager or a good leader? One is a job, the other is a verb. David Array explains the differences in this Ask & Talk.
Ask&Talk: How to Be a Good Leader with Rupesh Patel
We asked Rupesh Patel, hotel owner, speaker, and investor: “how to be a good hotel leader?” Check his answers in this inspirational interview: