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How to Provide the Best Customer Service in the Hotel Industry Before Booking?

by | Oct 4, 2021 | Customer Service | Reading Time: 11 minutes
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

Hotel Cast #11: Housekeeping 2020: From Supporting Role to Hotel Rock Star

by | Dec 1, 2020 | Ask & Talk | Reading Time: 2 minutes
The Housekeeping Department has surely suffered the biggest impact caused by the pandemic. Once a supporting section, all eyes have now turned to the hotel housekeeping.

Hospitality Professionals: Get Ready for Tomorrow, Today

by | Nov 26, 2020 | Hotel Management | Reading Time: 6 minutes
"A Year from now you will wish you started today.", advises Todd Noftall, guest experience creator and expert, to all hospitality professionals. Read more here:

How to Become a Better Hotel Manager: Tips, Tricks and Advice

by | Sep 16, 2020 | Hotel Management | Reading Time: 9 minutes
The top hotel managers are experienced in a wide range of different areas, and have plenty of tips and tricks up their sleeves. Learn the best ones here.

Hotel Cast #3: The Tough Challenges of Leadership in a Time of Crisis

by | Jun 24, 2020 | Ask & Talk | Reading Time: 2 minutes
In this episode of Hotel Cast, David Arraya, a global hospitality leader, talks about the tough challenges of leadership in times of crisis.

The Uninvited Guest: How to Deal with the COVID-19 in a Hotel Opening?

by | Apr 28, 2020 | Hotel Management | Reading Time: 6 minutes
The challenge of a hotel opening during the COVID-19 crisis: tips and insights to guide you in the unprecedented scenario