The Housekeeping Department has surely suffered the biggest impact caused by the pandemic. Once a supporting section, all eyes have now turned to the hotel housekeeping. "A Year from now you will wish you started today.", advises Todd Noftall, guest experience creator and expert, to all hospitality professionals. Read more here: The top hotel managers are experienced in a wide range of different areas, and have plenty of tips and tricks up their sleeves. Learn the best ones here. In this episode of Hotel Cast, David Arraya, a global hospitality leader, talks about the tough challenges of leadership in times of crisis. The challenge of a hotel opening during the COVID-19 crisis: tips and insights to guide you in the unprecedented scenario Are you a good hotel manager or a good leader? One is a job, the other is a verb. David Array explains the differences in this Ask & Talk.