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How to Provide the Best Customer Service in the Hotel Industry Before Booking?

by | Oct 4, 2021 | Customer Service | Reading Time: 11 minutes
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

5 Essential Standardizations for Hotel Chains

by | May 14, 2021 | Hotel Management | Reading Time: 4 minutes
Find out how hotel service standards are essencial for maintaining an outstanding traveler's experience in all your units!

Top 4 Methods to Increase Hotel ADR

by | Apr 13, 2021 | Revenue Management | Reading Time: 5 minutes
A hotel’s average daily rate is one of the most important metrics that a hotelier needs to know. Here are the top 4 methods to increase hotel ADR:

Why the Online Booking Experience Is so Important For Hotels Right Now

by | Jan 11, 2021 | Revenue Management | Reading Time: 6 minutes
The online booking experience on your direct channels must be so good travelers won’t leave your hotel website. Expert Christoph Hutter explains how to do that:

Coronavirus and the Repercussions for the Hotel Cancellation Policies

by | Mar 13, 2020 | Revenue Management | Reading Time: 8 minutes
We ask Revenue Experts from different parts of the world how to handle the hotel cancellation policies due to coronavirus:

Overbooking Strategy: Right on Target or a Shot in the (Hotel’s) Foot?

by | Feb 24, 2020 | Revenue Management | Reading Time: 6 minutes
A good overbooking strategy can bring many benefits and a bad one can cause a lot of damages. Find out how to do a good strategy and maximize revenue: