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4.9/5 
HotelTechReport - with +970 verified reviews
4.9/5 HotelTechReport - with +970 verified reviews
Generative, conversational and built for hospitality. Sophia serves travelers 24/7 in 50+ languages, fluently and intelligently, qualifying leads so your team can focus on what people do best: selling more and delighting travelers.
AI does the first screening: it answers the traveler and qualifies every contact. Your team is free to focus 100% on negotiation, sales and relationships.
Sophia works alongside the human team inside Live Chat, eliminating manual tasks in every conversation.
Centralize everything Sophia needs to know about your hotel. The more organized the knowledge, the more accurate the answers.
47% of pre-booking contacts arrive outside business hours. Sophia answers all of them instantly and hands the team only what needs a human.
WhatsAppInstagramMessengerWebsite chatTelegramAI and humans at full power: serve travelers 24/7 and close more direct bookings.
› Talk to a Sophia specialistSophia is Asksuite's own generative, conversational artificial intelligence, built specifically for hotels and travel. She serves travelers 24/7, prepares quotes and qualifies leads, working alongside the hotel's reservations team.
No. Traditional chatbots follow fixed flows and canned answers. Sophia is a generative, conversational AI: she understands context, answers several questions at once, personalizes service, quotes in real time and also supports human agents with suggestions inside the inbox.
No. Sophia is an assistant: she handles routine questions and does the first screening of contacts, so the human team can focus on sales, follow-ups, groups, events and conversations that need a personal touch.
WhatsApp, Instagram, Facebook Messenger, Telegram and website chat, with every conversation centralized in Asksuite's omnichannel inbox.
More than 50. She automatically detects the language the traveler started the conversation in and replies in it, with no extra setup.
Yes. Sophia is integrated with 400+ booking engines, shows rates and availability in real time, suggests alternative dates when there's no availability and compares the direct price with OTA prices.
Through the AI Data Hub: the hotel uploads PDFs and URLs, fills out a questionnaire and adds structured information. The team also sets Sophia's tone of voice and can teach her new answers at any time.
No. Sophia has safety filters that prevent unauthorized discounts or perks and resist manipulation attempts, answering only based on the hotel's information.
On average, hotels using Asksuite reach 98.5% service automation, raise website and booking engine conversion from 2% to 7% and boost their agents' sales productivity 4x.
She quotes within the conversation, integrated with 400+ booking engines, compares the direct price with OTA prices, suggests alternative dates when there's no availability and sends captured leads to the hotel's CRM.
Yes. Sophia for Chains understands each property's information separately and updates quickly whenever something changes at a hotel. On Asksuite's omnichannel platform, the chain follows conversations from every property and channel on a single screen.
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