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Hotel Intelligence and Content Center

Technologies in the hotel industry for perfect guest service

by | Nov 11, 2019 | Technology & Innovation | Reading Time: 4 minutes
Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience.

Top 5 hotel management systems to organize your hotel

by | Nov 6, 2019 | Hotel Management | Reading Time: 5 minutes
Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here:

Ask&Talk: hotel tech in guest service with Benjamin Londa

by | Oct 28, 2019 | Ask & Talk | Reading Time: 5 minutes
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.

Hotel front-desk agent: the skills behind the job description

by | Oct 22, 2019 | Hotel Management | Reading Time: 4 minutes
Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you!

How chatbots can leverage the hotel customer experience

by | Oct 17, 2019 | Guest Experience | Reading Time: 4 minutes
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

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