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Parque Cerdeira

How Parque Cerdeirda achieved a 28:1 ROI with Asksuite

How our clients liked this feature:

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jose carlos pires ()
parque

Jose Carlos Pires

Sales Manager

“It’s perfect, the chatbot has helped a lot since its integration. We noticed a big difference in the calls. In addition, it was possible to attend customers outside business hours. We’ve also had a lot of support from Asksuite’s team whenever we needed it.”

Results and Numbers

66.4%

of interactions occurred outside business hours

48.5%

of chats occurred via cellphone

0.65%

of interactions required human assistance

20.8%

of travelers went from price quotes to the booking engine

No data was found

Challenges before Asksuite

Time-consuming processes can affect any hotel. Maintaining high-level performance means finding solutions to all the issues listed here.
writing
High volume of manual tasks to handle on a daily basis 
customer service
Front desk handled a considerable number of questions meant for other sectors 
time
Customers waited up to 12 hours for assistance outside business hours
missed call
Teams were unable to optimize calls with fast responses due to high demand

Solution

We help hotels leverage their workflow and customer service with simple-yet-clever solutions for impressive change.
chatbot
Optimized response time with Asksuite's smart chatbot 
conversation ()
Streamlined workflow with automated responses
task
Freed up employees' use of time for other tasks such as groups or upselling 
customer service ()
Enhanced communication channel management with centralized information
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Assisted travelers instantly outside business hours 

Why wait when your hotel can achieve an unbelievable ROI with Asksuite?

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