Explore the benefits of chatbots in hotel customer service over human assistance to boost efficiency and guest satisfaction.
Hotel call center mistakes can go unnoticed on busy days. Find out how they happen and ways to avoid them in this article!
Balancing tech and human touch is a must in today’s hospitality. Read here what Christine Trippi and Calvin Stovall say about it.
Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.