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How to Provide the Best Customer Service in the Hotel Industry Before Booking?

by | Oct 4, 2021 | Customer Service | Reading Time: 11 minutes
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

Hotel Multichannel Customer Service Dilemma: Who’s First?

by | Sep 22, 2021 | Customer Service | Reading Time: 8 minutes
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.

Why Building a Hotel Culture Changes Employee Productivity

by | May 3, 2021 | Customer Service | Reading Time: 5 minutes
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

by | Apr 27, 2021 | Customer Service | Reading Time: 5 minutes
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

The Evolution of Hotel Technologies : from In-Room Phones to Open APIs

by | Mar 26, 2021 | Customer Service | Reading Time: 9 minutes
Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

by | Mar 18, 2021 | Customer Service | Reading Time: 8 minutes
Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.