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Live chat and chatbot: the differences and the advantages for hotels

by Paula Carreirão | Oct 9, 2019 | Customer Service | Reading Time: 5 minutes

Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it!

by Sophia Foster | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes

Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.

by Sophia Foster | Jul 24, 2019 | Customer Service | Reading Time: 5 minutes

Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.