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Balancing Tech and Human Touch to Deliver Memorable Hotel Customer Experiences

by | May 20, 2022 | Customer Service | Reading Time: 5 minutes
Balancing tech and human touch is a must in today’s hospitality. Read here what Christine Trippi and Calvin Stovall say about it.

7 Tips to Turn Customer Service into a Sales Channel in The Hotel Industry

by | Dec 28, 2021 | Customer Service | Reading Time: 11 minutes
Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.

How to Provide the Best Customer Service in the Hotel Industry Before Booking

by | Oct 4, 2021 | Customer Service | Reading Time: 15 minutes
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

Hotel Multichannel Customer Service Dilemma: Who’s First?

by | Sep 22, 2021 | Customer Service | Reading Time: 8 minutes
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.

Why Building a Hotel Culture Changes Employee Productivity

by | May 3, 2021 | Customer Service | Reading Time: 5 minutes
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

by | Apr 27, 2021 | Customer Service | Reading Time: 5 minutes
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!
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