Ask Insights
Hotel Intelligence and Content Center
How to Provide the Best Customer Service in the Hotel Industry Before Booking?
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
Hotel Multichannel Customer Service Dilemma: Who’s First?
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
Why Building a Hotel Culture Changes Employee Productivity
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!
How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!
The Evolution of Hotel Technologies : from In-Room Phones to Open APIs
Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.