Balancing tech and human touch is a must in today’s hospitality. Read here what Christine Trippi and Calvin Stovall say about it.
Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!