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Why Building a Hotel Culture Changes Employee Productivity

by | May 3, 2021 | Customer Service | Reading Time: 5 minutes
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

by | Apr 27, 2021 | Customer Service | Reading Time: 5 minutes
Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

The Evolution of Hotel Technologies : from In-Room Phones to Open APIs

by | Mar 26, 2021 | Customer Service | Reading Time: 9 minutes
Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

by | Mar 18, 2021 | Customer Service | Reading Time: 8 minutes
Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.

The Self-Service Rule of Three: Speed, Convenience and Efficiency

by | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.

7 Advantages of Automated Customer Service in the Hotel Industry

by | Jul 24, 2019 | Customer Service | Reading Time: 7 minutes
Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.