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Bridging the gap: How to combine automated and human customer service for maximum efficiency
Explore the benefits of chatbots in hotel customer service over human assistance to boost efficiency and guest satisfaction.
Uh-oh! 5 Hotel Call Center Mistakes You Can’t Afford to Make
Hotel call center mistakes can go unnoticed on busy days. Find out how they happen and ways to avoid them in this article!
Balancing Tech and Human Touch to Deliver Memorable Hotel Customer Experiences
Balancing tech and human touch is a must in today’s hospitality. Read here what Christine Trippi and Calvin Stovall say about it.
7 Tips to Turn Customer Service into a Sales Channel in The Hotel Industry
Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.
How to Provide the Best Customer Service in the Hotel Industry Before Booking
How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
Hotel Multichannel Customer Service Dilemma: Who’s First?
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
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