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Automated customer service

5 Game-Changing Advantages of Automated Customer Service for Hotels

Discover how automated customer service boosts efficiency, guest satisfaction, and direct bookings in the hospitality industry. Learn how to apply in your hotel!
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Customer Service

erros de atendimento na central telefonica x
Customer Service

Uh-oh! 5 Hotel Call Center Mistakes You Can’t Afford to Make

Hotel call center mistakes can go unnoticed on busy days. Find out how they happen and ways to avoid them in this article!
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Customer Service

7 Tips to Turn Customer Service into a Sales Channel in The Hotel Industry

Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.
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how to provide the best customer service in hotel industry
Customer Service

How to Provide the Best Customer Service in the Hotel Industry Before Booking

How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.
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customer service at hotel lobby
Customer Service

Hotel Multichannel Customer Service Dilemma: Who’s First?

The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
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HotelEmployeeProductivity
Customer Service

Why Building a Hotel Culture Changes Employee Productivity

Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!
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customer service in hotels
Customer Service

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!
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hotel technology
Customer Service

The evolution of hotel technology: from in-room phones to open APIs

Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.
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hotel review
Customer Service

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.
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