Self-service technologies (SSTs) were created to simplify services and to empower clients. With this technology, clients can quickly get a service on their own, without having to ask for assistance. SSTs are everywhere: airports, banks, restaurants, hotels and chances...
There is a misconception that automated customer service and hotels don’t match. That chatbots take away the human warmth and the quality of hotel’s service is affected. However, isn’t it worse to make your client wait for a service than using a chatbot? With...
