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Hotel loyalty programs are more beneficial than new guest acquisitions

by Paula Carreirão | Jan 15, 2020 | Guest Experience | Reading Time: 5 minutes

New clients are the goal of any company. But the industry is starting to realize that hotel loyalty programs can bring more money than acquisition.

by Sophia Foster | Aug 6, 2019 | Guest Experience | Reading Time: 5 minutes

FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!

by Sophia Foster | Jul 30, 2019 | Guest Experience | Reading Time: 5 minutes

Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.

by Paula Carreirão | Jul 29, 2019 | Guest Experience | Reading Time: 4 minutes

Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!

by Sophia Foster | Jul 20, 2019 | Guest Experience | Reading Time: 5 minutes

Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.