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types of service in hotel industry

11 Types of Service in the Hotel Industry to Attract Customers

In this article, we will be looking at types of services in the hotel industry that you can offer to keep your guest.
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Guest Experience

hotel customer retention strategies
Guest Experience

6 Crucial Steps in Maintaining Hotel Customer Retention

Customer retention strategies for hotels are often forgotten, but they are crucial for success. Here are 6 tips to keep your guest coming back:
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building trust
Guest Experience

7 Simple Ways to Build Hotel Guest Loyalty

Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back.
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hotel online booking
Guest Experience

Why the Online Booking Experience Is so Important For Hotels

The online booking experience on your direct channels must be so good travelers won’t leave your hotel website. Expert Christoph Hutter explains how to do that:
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new FAQ
Guest Experience

What’s New with FAQs? The Extreme Hotel FAQ-Makeover

FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!
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human and robot together in hotel industry
Guest Experience

Humans and Robots Are Better Together in Hotel Guest Service

Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.
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website not enough
Guest Experience

Here Is Why Your Hotel Website Is Not Enough For Your Clients

Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!
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pre stay guest experience
Guest Experience

The Perfect Online Guest Experience: 4 Topics Your Website Must Cover

Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.
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