The average digital attention span is only 8 seconds and we are bombarded with information from everywhere. With this in mind, do you think our old friend FAQ, with big blocks of texts, is interesting enough to capture clients’ attention or is it time for a...
To include a robot in the hotel guest service trigger feelings of fear. Many hoteliers feel like they are in imminent danger of machine domination and elimination of human touch in hospitality. But, there are no reasons to fear! Robots were not created to vanish human...
You dedicate time writing information you think are relevant on your hotel website. You invest in design to make it easier for your clients to find the answers they are looking for. However, you feel like it is a waste of time; that no one reads your website and your...
New York or Lisboa. All around the world, guest services are overloaded with all kind of questions from clients. Even though it may seem like a boring task, addressing fast client’s simple inquiries affects deeply your guest experience. One common mistake that...
