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Top 5 hotel management systems to organize your hotel
Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here:
Hotel front-desk agent: the skills behind the job description
Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you!
How can you turn an endless email demand into guest satisfaction?
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.