Hotel technology is the main topic of the Ask & Talk we had with Svetlana Udalov, CEO and founder at HKepper US LLC, a management tool for hotels in order to reduce operational expenses and control of the workflow. Udalov shares with Ask Insights her company’s...
In a nutshell, to be a multichannel business means that customers have more than one channel to communicate, interact or buy, but each channel works separately. An omnichannel business means that not only do customers have more than one channel for their disposal, but...
