Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how: Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in! Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!