Are you a good hotel manager or a good leader? One is a job, the other is a verb. David Array explains the differences in this Ask & Talk. The hotel industry is missing opportunities to increase productivity and revenue. Find out how in this exclusive interview with Christoph Hütter. We asked Rupesh Patel, hotel owner, speaker, and investor: "how to be a good hotel leader?" Check his answers in this inspirational interview: Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience. Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.