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Parque Cerdeira

How Parque Cerdeirda achieved a 28:1 ROI with Asksuite

How our clients liked this feature:

Jose Carlos Pires

Sales Manager

“It’s perfect, the chatbot has helped a lot since its integration. We noticed a big difference in the calls. In addition, it was possible to attend customers outside business hours. We’ve also had a lot of support from Asksuite’s team whenever we needed it.”

Results and Numbers

66.4%

of interactions occurred outside business hours

48.5%

of chats occurred via cellphone

0.65%

of interactions required human assistance

20.8%

of travelers went from price quotes to the booking engine

No data was found

Challenges before Asksuite

Time-consuming processes can affect any hotel. Maintaining high-level performance means finding solutions to all the issues listed here.

High volume of manual tasks to handle on a daily basis

Front desk handled a considerable number of questions meant for other sectors

Customers waited up to 12 hours for assistance outside business hours

Teams were unable to optimize calls with fast responses due to high demand

Solution

We help hotels leverage their workflow and customer service with simple-yet-clever solutions for impressive change.

Optimized response time with Asksuite's smart chatbot

Streamlined workflow with automated responses

Freed up employees' use of time for other tasks such as groups or upselling

Enhanced communication channel management with centralized information

Assisted travelers instantly outside business hours

Why wait when your hotel can achieve an unbelievable ROI with Asksuite?