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How Parque Cerdeirda achieved a 28:1 ROI with Asksuite
How our clients liked this feature:
Jose Carlos Pires
Sales Manager
“It’s perfect, the chatbot has helped a lot since its integration. We noticed a big difference in the calls. In addition, it was possible to attend customers outside business hours. We’ve also had a lot of support from Asksuite’s team whenever we needed it.”
Results and Numbers
28:1 Return on Investment
28:1 Return on Investment
66.4%
of interactions occurred outside business hours
48.5%
of chats occurred via cellphone
0.65%
of interactions required human assistance
20.8%
of travelers went from price quotes to the booking engine
No data was found
Challenges before Asksuite
Time-consuming processes can affect any hotel. Maintaining high-level performance means finding solutions to all the issues listed here.
High volume of manual tasks to handle on a daily basis
Front desk handled a considerable number of questions meant for other sectors
Customers waited up to 12 hours for assistance outside business hours
Teams were unable to optimize calls with fast responses due to high demand
Solution
We help hotels leverage their workflow and customer service with simple-yet-clever solutions for impressive change.
Optimized response time with Asksuite's smart chatbot
Streamlined workflow with automated responses
Freed up employees' use of time for other tasks such as groups or upselling
Enhanced communication channel management with centralized information
Assisted travelers instantly outside business hours
Why wait when your hotel can achieve an unbelievable ROI with Asksuite?
