Hotelier, is your team still switching between multiple tabs to reply to Booking.com messages?
With the hospitality industry becoming more competitive in the digital age, speed and efficiency in communication are key to engaging travelers and driving direct bookings.
That’s why we are launching the Asksuite + Booking.com integration, which consolidates all Booking.com chat messages directly on our Omnichannel platform. This makes it easier to manage guest interactions and gives your team more control.
In this article, discover how this new integration can streamline your customer service, boost response times, reduce cancellations, and enhance the guest experience.
New communication channel in Asksuite’s Omnichannel: Booking.com
Booking.com is now part of Asksuite’s Omnichannel platform! With this integration, all messages exchanged between hotels and travelers via Booking.com chat are centralized within Asksuite—alongside email, Instagram, Facebook, and WhatsApp—via LiveChat 2.0.
This integration allows your team to access and reply to Booking.com messages directly from LiveChat 2.0, using features like pre-saved responses, automatic translation, tags, and more.
How does this integration benefit your hotel?
No more jumping between different windows just to answer Booking.com messages. With everything in one place, your team operates more efficiently:
- All-in-one messaging
Every message from Booking.com chat is imported into Asksuite’s platform, allowing reservation agents to respond quickly from a single platform, without the need to switch between tabs.
- Improved reply score
Faster responses help boost your Booking.com reply score and avoid dissatisfied guests caused by delayed answers.
- Better guest experience
Quick responses show guests that you care and are attentive to their needs.
- Higher review scores
Hotels that reply quickly and thoughtfully tend to receive better guest ratings.
- Fewer cancellations
When guests get fast answers, they’re less likely to cancel their bookings.
- More upselling opportunities
Reservation agents can offer upgrades or extra services to guests who’ve already booked via Booking.com.
- Service tracking and performance insights
All interactions are recorded in the SLA Dashboard, making it easy to monitor chat volume and first reply time, helping teams stay organized and efficient.
This new integration brings more efficiency and agility to guest interactions, ensuring quicker responses and higher traveler satisfaction, without long wait times.
Ready to get started?
The Asksuite + Booking.com Integration is now available in the communication channels section of Asksuite’s Omnichannel platform.
Activate this channel today and enjoy faster responses, greater control, and better results.
Not using Asksuite’s Omnichannel yet? Talk to a specialist now and discover how centralizing your communication channels can enhance your hotel’s operations!
