With more than USD$730.000 generated in sales, Asksuite’s AI Reservation Agent has significantly reduced repetitive tasks in the hotel chain’s reservations center, enhancing operational efficiency.
Tourism in Mexico is one of the cornerstones of the economy, attracting millions of visitors each year who seek to enjoy its beaches, rich culture, and unique cuisine.
In this vibrant tourism landscape, the Camino Real Hoteles chain stands out as a luxury and hospitality benchmark, offering an unmatched experience that blends Mexican tradition with modern design.
Curious how Camino Real Hoteles managed to make its reservations center more strategic, improve service efficiency, and stay at the forefront of technological trends in hospitality?
Let’s take a look at this success story!
About Camino Real Hoteles
Camino Real Hoteles is a prestigious hotel chain consisting of the brands Quinta Real, Camino Real y Real Inn. Known for its commitment to excellence, the chain combines luxury, tradition, and innovation to provide an unforgettable experience for its guests.
The chain boasts a diverse portfolio of properties located in sought-after destinations across Mexico, including Mexico City, Monterrey, Guadalajara, Cancún, and other major cities. Each hotel is carefully positioned to offer easy access to business areas, cultural sites, and popular tourist attractions.
Luxury Accommodations
Each Camino Real Hoteles property offers a variety of luxurious accommodations, from elegantly decorated rooms and suites to exclusive executive floors and presidential suites.
Business & Event Spaces
The Quinta Real, Camino Real y Real Inn hotels feature state-of-the-art meeting and event spaces, ideal for business conferences, corporate events, weddings, and special celebrations. Additionally, these hotels are renowned for their exceptional service, providing personalized attention from the moment guests arrive. The experienced team anticipates guest needs and exceeds expectations, earning the chain a loyal customer base.
What challenges did Camino Real Hoteles face before Asksuite?
Camino Real Hoteles faced significant challenges in managing reservations and communicating with guests, which were exacerbated by increasing customer volumes. The reservations center, which focused on phone calls and website bookings, became overwhelmed, resulting in long response times to travelers and guests. The need for specialized technology became increasingly evident, intensifying the urgency for a system capable of handling the growing volume of booking requests without solely relying on human agents.
Did you know that 47% of pre-stay service demand in the hotel industry occurs outside of business hours? Having an AI-Powered Reservation Agent can boost your hotel’s revenue by providing 24/7 service, allowing your reservations team to focus on more strategic negotiations.
How Asksuite’s AI Reservation Agent transformed Camino Real Hoteles’ operations
The hotel chain knew it needed to offer faster contact options, improve operational efficiency, and ensure impeccable service. Therefore, they adopted Asksuite’s AI Reservation Agent for their operations. With this solution, the hotels gained access to:
- Seamless integration with the booking engine;
- 24/7 high-quality responses to travelers;
- Up to 90% understanding of frequently asked questions via AI;
- Personalized responses based on artificial intelligence;
- AI Reservation Agent’s ability to handle multiple topics in a single inquiry.
Implementation of Asksuite’s AI Reservation Agent helped to:
- Reduce the manual workload of the reservation team, allowing them to focus on strategic tasks related to revenue growth;
- Accelerate response time, reducing the need for human assistance through continuous improvements and AskGPT integration;
- Facilitate customer self-service, enabling quick and efficient bookings.
Since January 2021, this solution has generated more than USD$730,000 in sales. Besides generating revenue, Asksuite’s solution has significantly improved the guest experience, providing faster and more personalized service.
Highlights of Camino Real Hoteles’ success
Both the hotel chain and the service team have reaped the benefits since they started using Asksuite’s solutions. The AI Reservation Agent has allowed the company to stay ahead of technological trends, continually improving and growing in this area.
In addition to assisting the reservation team, which can now focus on more strategic actions and complex negotiations, guests enjoy an innovative experience that exceeds their expectations. From the first inquiry to check-out, Camino Real Hoteles’ service stands out for being more efficient and personalized.
Want to be part of the digital transformation in hospitality like Camino Real Hoteles and further optimize your team’s efficiency and boost revenue? Talk to one of our specialists today!
