Switching between channels and tabs is a thing of the past. From our dashboard, agents can access room availability and price quotes while talking to travelers, increasing the chances of closing deals on the first call.
A complete chat history with travelers appears on the dashboard when a new call comes in. As travelers don’t waste time repeating themselves, agents quickly handle calls, improving satisfaction and closing more deals.
Play all calls back and share valuable insights with your team, raising the performance bar. Identify friction points and the moments when travelers pull back to do it right the next time.
Do you know how many deals your hotel loses due to missed calls? Asksuite tracks each one, allowing agents to follow up via phone or the traveler’s preferred communication channel.
How are you dealing with all those busy communication channels? Our tool includes an IVR system—the same phone number can be directed to specific agents, evenly distributing calls in multiple languages.
Analyze phone call metrics per agent and channel. Calls can also be tagged as desired to generate bespoke reports.
Boost revenue and delight your customers with a high-performing sales and reservation team.
Deliver exceptional service every time with a platform designed with hotel contact centers in mind.