Asksuite is the best hotel chatbot for the 5th consecutive year

Asksuite, a leading provider of AI-driven communication solutions for the hospitality industry, is thrilled to announce its recent triumph at the 2024 HotelTechAwards, clinching the title of ‘Best Livechat & Chatbot’ for an unprecedented fifth consecutive year. The award for best hotel chatbot, a testament to Asksuite’s commitment to excellence, was determined based on comprehensive data analysis and reviews from thousands of verified hoteliers globally.

The 2024 victory is particularly significant, marked by 624 positive reviews from verified hoteliers, with an incredible customer recommendation rate of 98%. But the accolades don’t stop there. With these numbers, Asksuite maintains its 2023 position highlighting 5th place in the Hoteliers Choice Awards, which recognizes the top 10 global hotel tech companies preferred by hoteliers.

Asksuite also won the #1 Best Place to Work award among all global hotel tech companies, based on more than 130 employee reviews, proving that not only its product but its team and culture are top-notch. 

Asksuite just reached 1 billion messages exchanged with travelers since March 2018, when the company was founded. This incredible milestone shows the tremendous potential of AI and messaging in hospitality. According to Rodrigo Teixeira, Asksuite’s CEO, this huge amount of data makes it possible to exponentially improve AI assertiveness and quality, recognized once again by the most sought after award in the industry.” 

The company is always increasing its investment in engineering and product development teams to ensure that they have the best hotel chatbot with AI & omnichannel communication technology available.  In October 2023, Asksuite launched the AskGPT algorithm, which has direct connectivity with ChatGPT, including many improvements to reduce hallucination risks and connect with its data sources. In addition, Asksuite is set to launch its 6th AI algorithm layer that’s 100% focused on understanding complex price quote requests. 

Learn more: Aksuite + ChatGPT: The first hospitality chatbot integrated with ChatGPT

Asksuite CEO, Rodrigo Teixeira, expressed immense pride in this achievement. “It’s an extraordinary feeling to be recognized as the best in the world, not just once but five times in a row.” This victory is a reflection of our relentless pursuit of innovation as well as our dedication to empowering hoteliers with cutting-edge technology. Our team’s hard work, coupled with the trust and support of our clients and partners, has been the cornerstone of our success.”

These achievements are more than just awards; they are a testament to Asksuite’s vision and strategy. “We will release a lot of new relevant features to our clients in 2024, always maintaining our company’s mission of simplifying the direct communication between hotels and travelers” added Rodrigo Teixeira. “The core of our product is communication, and the world is moving into conversational commerce & revenue, while merging AI and human agents. This is what we will continue doing best.”

Asksuite extends its heartfelt gratitude to the clients, partners, and remarkable team who are behind these successes. The company is poised for an exciting future, with a clear focus on driving innovation and excellence in the hospitality sector.