Discover how channel integration and personalization elevate the customer experience and boost your direct bookings.
In the digital age, LiveChat 2.0 is Asksuite’s solution that transforms communication in the hospitality industry. By integrating all channels into one platform, this new version allows hotels to connect efficiently with travelers, increasing the service speed and enhancing personalization.
Discover how this innovative tool can improve your customers’ experience and drive your direct bookings!
What is LiveChat 2.0?
LiveChat 2.0 is the real-time service platform that integrates Asksuite’s solutions. Strategically designed for the hospitality sector, it brings together all contact channels for travelers and guests in one place.
With this comprehensive solution, teams can manage inquiries, quotes, follow-ups, and more, providing complete control over interactions with travelers and guests. It also enables efficient and proactive management for hotel managers, customer service supervisors, and hospitality operations teams.
How Does LiveChat 2.0 Work?
With LiveChat 2.0, you can list inquiries and access interaction history. Based on this information, the agent can choose to continue assisting the traveler with the AI Reservation Agent or intervene directly. This helps customers get their questions answered and facilitates the reservation process when necessary.
Additionally, the tool features filters that make it easy to locate inquiries by different topics, such as guests’ specific requests or questions. Inquiries can also be transferred to other team members or marked as resolved as needed.
This new version offers an enhanced service experience, providing greater agility while maintaining the flexibility to integrate with a PMS, CRM, and other widely used solutions in the sector.
LiveChat 2.0 adopts an advanced and effective approach to communication, with features that enhance message personalization, streamline process automation, and allow managers to strategically monitor the performance of customer service teams, ensuring a scalable and optimized operation.
Teams can explore new functionalities, such as:
- Improved WhatsApp service: easy viewing of received/sent messages, as well as spam blocking.
- Quick quote sending: with just a few clicks during the conversation with the traveler.
- New filters and intelligent categorization: facilitate chat visualization, such as unread and archived messages.
LiveChat 2.0 Benefits
The new LiveChat version not only enhances the operational efficiency of the hotel but also increases conversion rates by providing quick and personalized responses that engage travelers at the right moment.
Check out the key benefits of LiveChat 2.0:
- Increased direct bookings: LiveChat 2.0 provides an optimized view that facilitates the organization and identification of inquiries with higher conversion potential.
- Omnichannel visibility: channel unification, including email, web, phone, Facebook Messenger, Instagram, and WhatsApp.
- More personalized service: tailored to your hotel’s profile, LiveChat offers more relevant interactions, ensuring an experience aligned with the property’s style.
Did you know that WhatsApp is the most popular communication channel, with over 2 billion active users? Connect your hotel to WhatsApp with Asksuite and enhance communication with travelers and guests!
In addition to features catered to teams and its exceptional performance, the new structure of LiveChat 2.0 introduces updates that further improve management. It showcases new ways of viewing operational data, with highly accurate reports aligned with the best practices in customer service .
Another highlight is the ability to monitor inquiries across multiple properties, ensuring a comprehensive view of operations for hotel chains.
Does LiveChat 2.0 Suit My Hotel?
If you’re looking to improve customer service and increase direct bookings, the answer is yes! LiveChat 2.0 is ideal for hotels of all sizes, from inns and regional hotels to large international chains.
It easily adapts to the needs of each property, providing a scalable and efficient solution, streamlining daily operations for customer service, reservations, and management teams, with relevant and specific information for your hotel.
Want to transform operations at your hotel? Talk to one of our specialists and discover how Asksuite’s LiveChat 2.0 can boost your direct bookings. Schedule a demo!
