Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend! FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover! Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great. Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article. Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.