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Chatbot for hotels: the new co-worker in the hospitality of the future
Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!
What’s new with FAQs? The extreme hotel FAQ-makeover
FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!
The self-service rule of three: speed, convenience and efficiency
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.
Humans and robots do better together in hotel guest service
Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.
7 advantages of automated customer service for the hotel industry
Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.