Asksuite’s Best-In-Class Platform Gets A New Email Omnichannel Integration

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Jun 8, 2022 | Technology & Innovation | Reading Time: 3 minutes

Asksuite’s customers can now quickly reply to emails directly from our all-in-one platform, improving overall response time and consequently boosting reservations with a personalized approach to emails.

Our Ai-powered Omnichannel solution already integrates with Instagram, Facebook, Google Business Messages, website chatbot, and WhatsApp Business. And now it’ll also include emails.

The upgrade is a big step toward a smoother experience for travelers since hotels get to manage all channels from a single screen, saving hours of work.

A modern way to make email communication uncomplicated

The integration helps hotel support teams boost productivity with a blazing fast mechanism to send and manage emails with a direct link to the booking engine, real-time quotes, images, and descriptions.

The integration helps streamline support teams’ strenuous routine of having to switch between tabs and programs all day long.


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How is your email response time going?

Email communication should fulfill a purpose instead of bottlenecking your support. Our integration brings hoteliers game-changing reply time to increase sales by boosting teams’ efficiency.

  • According to research, the number of worldwide email users is expected to grow to over 4.4 billion by the end of 2024.

The integration gives hotels the added convenience of automatically synchronizing their email to Asksuite, which can save them a lot of time and reduce the risks of errors associated with having to craft a reply to each traveler.

Here are some of the top benefits:

  • A unified and mapped-out email exchange history
  • The end of countless work tabs
  • Cutting-edge support staff  distribution
  • Unlimited email templates
  • Even distribution of repetitive inquiries between agents

Episode #18 of Asksuite’s Hotel Cast Podcast brings you hotel industry veteran and Senior Director of Sales at Milestone,  Craig Carbonniere. Craig talks about How to use marketing teams to attract potential guests and more! Listen now!


Switching tabs is a thing of the past

We love to innovate with tech that gives a twist to hotels’ reservations, revenue, and marketing teams. Our omnichannel product guarantees hotels keep threads, chats, and support distribution organized in a single place.

asksuites omnichannel email integration

  • According to Benchmark, autoresponder emails have a whopping 98% open rate, with a 37% click-through rate.

The integration complements our long-standing focus on simplifying communication between travelers and hotels, saving reservation teams a staggering amount of time.

“The initiative behind this feature comes from a need to centralize all Reservations and Support teams’ communication channels in a single place”, says Vinicius Pavei, CTO at Asksuite. “If a traveler reached out via chat, formalizing the exchange through email will only take a few clicks, and you keep a centralized history of all entries. Plus, the ease to create new email templates and quotes linked to the booking engine is one of its highlights.”

The possibility to create multilingual templates is a time-saver, here are some examples of templates you can create:

  • Price quotes
  • Cancelations
  • Special deals
  • Greetings
  • Follow up
  • Transactions
  • Upselling
  • Invitations
  • After-stay

Asksuite’s Omnichannel Email Integration

Through this integration, hotels have access to reliable tags leading to a lower wait time on the traveler side, which can place any hotel ahead of the competition and stop leads from getting cold with agility while they’re super interested.


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Our integration also makes it easy for hotels to consolidate reporting with metrics and tracking at support’s fingertips. This performance data can be used in varied forms, nudging hotels and managers to continuously optimize operations.

And speaking of data, privacy is a major priority for Asksuite. And that is why a blocking system lets hotels manage senders and receivers, with more controlled and efficient inboxes, free of most SPAM, and segmenting content as needed.

  • Marketers who used segmented campaigns noted as much as a 760% increase in revenue. (HubSpot)
  • Segmentation increases click-through rates by 50%.

Did you like the idea of being fully integrated into travelers’ top channels? Watch our latest webinar and check out all benefits, or visit the official email omnichannel integration page to see all the advantages for your hotel.

EMAIL OMNICHANNEL INTEGRATION

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