Ask Insights

Hotel Intelligence and Content Center

The self-service rule of three: speed, convenience and efficiency

by | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.

Top 10 self-service technologies that we all love to use!

by | Jul 31, 2019 | Technology & Innovation | Reading Time: 5 minutes
Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!

Humans and robots do better together in hotel guest service

by | Jul 30, 2019 | Guest Experience | Reading Time: 5 minutes
Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.

Here is why your hotel website is not enough for your clients

by | Jul 29, 2019 | Guest Experience | Reading Time: 4 minutes
Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!

Multichannel or Omnichannel Hotel: what’s the difference?

by | Jul 26, 2019 | Hotel Management | Reading Time: 4 minutes
Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article:

7 advantages of automated customer service in the hotel industry

by | Jul 24, 2019 | Customer Service | Reading Time: 7 minutes
Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.