Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening! Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article: Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service. Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.