Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back. 2020 was the year we launched The Hotel Cast, a hospitality podcast series where we interview top hospitality professionals. Check out all our episodes: Once upon a time, storytelling for hotels was just a marketing strategy. But creating inspiring stories can boost your hotel revenue. Here is how: Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits. Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers. In this episode of the Hotel Cast Podcast, we chat with Hotel Expert and Mexico’s Luxury Travel Ambassador, Marcos Toscani, about the luxery segment in the pandemic.