New clients are the goal of any company. But the industry is starting to realize that hotel loyalty programs can bring more money than acquisition. Are you a good hotel manager or a good leader? One is a job, the other is a verb. David Array explains the differences in this Ask & Talk. Holidays can be quite challenging for hoteliers. Here are 10 stress management tips to help you keep your sanity together during chaotic times. Don’t overlook your online reputation. Tripadvisor reviews can help you build a relationship with your guests and future clients. Learn how: The hotel industry is missing opportunities to increase productivity and revenue. Find out how in this exclusive interview with Christoph Hütter. Hotel industry trends for 2020: virtual assistants, augmented reality, Airbnb, Internet of Things. Are you ready, hotelier?