Ask Insights
Hotel Intelligence and Content Center
Ask&Talk: hotel tech in guest service with Benjamin Londa
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.
Hotel front-desk agent: the skills behind the job description
Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you!
How chatbots can leverage the hotel customer experience
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:
How can you turn an endless email demand into guest satisfaction?
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.
Live chat and chatbot: the differences and the advantages for hotels
Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it!