Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience. Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you! Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how: Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email. Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!