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Hotel Intelligence and Content Center

Multilingual chatbot is perfect to turn online visitors into guests

by | Sep 26, 2019 | Chatbot | Reading Time: 5 minutes
A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!

Ask & Talk: the impact of hotel technology with Svetlana Udalov

by | Sep 10, 2019 | Ask & Talk | Reading Time: 6 minutes
Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.

Chatbot for hotels: the new co-worker in the hospitality of the future

by | Sep 4, 2019 | Chatbot | Reading Time: 4 minutes
Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!

What’s new with FAQs? The extreme hotel FAQ-makeover

by | Aug 6, 2019 | Guest Experience | Reading Time: 5 minutes
FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!

The self-service rule of three: speed, convenience and efficiency

by | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.

Top 10 self-service technologies that we all love to use!

by | Jul 31, 2019 | Technology & Innovation | Reading Time: 5 minutes
Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!