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Multichannel or Omnichannel Hotel: what’s the difference?

by | Jul 26, 2019 | Hotel Management | Reading Time: 4 minutes
Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article:

7 advantages of automated customer service for the hotel industry

by | Jul 24, 2019 | Customer Service | Reading Time: 5 minutes
Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.

The perfect online guest experience: 4 topics your website must cover

by | Jul 20, 2019 | Guest Experience | Reading Time: 5 minutes
Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.

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