Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article. Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening! Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article: Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service. Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.