In this episode of Hotel Cast, we chat with Adele Gutman, founder of Aspire Reputation, about hotel marketing and how to get the best of hotel reviews The Housekeeping Department has surely suffered the biggest impact caused by the pandemic. Once a supporting section, all eyes have now turned to the hotel housekeeping. The top hotel managers are experienced in a wide range of different areas, and have plenty of tips and tricks up their sleeves. Learn the best ones here. In this podcast, Glenn Haussman, leading podcaster, talks about the ongoing hotel industry’s adaptation to the new normal that he is seeing in his last trips. In this episode of Hotel Cast, David Arraya, a global hospitality leader, talks about the tough challenges of leadership in times of crisis. We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.