ATKV Resorts | Asksuite

How our clients liked this feature:

Reinard du Plessis

Chief Marketing Officer

The Asksuite team has been exceptional. They ensured a smooth integration and continued system optimization, significantly improving our operational efficiency and customer satisfaction.

Results and Numbers

53.5%

of interactions occurred outside business hours

72.8%

of chats occurred via cellphone

1.42%

of interactions required human assistance

18.85%

of travelers went from price quotes to the booking engine

No data was found

Challenges before Asksuite

The ATKV Resorts were facing challenges in maintaining efficient potential guest communication during after-hours and peak periods.

Difficulties in providing consistent, high quality service to travelers during after-hours and peak periods

The absence of efficient communication channels led to missed opportunities and potential revenue loss

Solution

We help hotels leverage their workflow and customer service with simple-yet-clever solutions for impressive change.

Asksuite’s AI Assistant handled various traveler inquiries, from basic questions about resorts to facilitating direct bookings seamlessly

Asksuite's innovative technology provided ATKV Resorts with a 24/7 communication channel

By using Asksuite’s solution, ATKV ensured travelers received prompt assistance and information regardless of the time.

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