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Travelers often interact on at least two different communication channels before booking. With our platform, hotels merge all touchpoints across different channels into one chat history. Travelers don’t need to repeat questions they’ve already asked during previous interactions.
Set up your service strategy by determining the AI and human agents’ active hours for each channel in the system. Or keep the AI assistant online 24/7, ensuring immediate responses with a smart handover to your reservation agents.
Compose comprehensive proposals with room descriptions, photos, and rates without leaving the inbox. Asksuite connects with 250+ booking engines, so agents access real-time availability and send quotes in seconds.
Automatic tag for every revenue opportunity to qualify all leads interacting via chat, social media, email, or phone calls.
100% customizable templates help agents provide ultra-fast and standardized service. High-quality and quick responses give travelers the security to go ahead and book.
Boost your hotel revenue and streamline operations with automated customer service and personalized recommendations powered by our AI hotel chatbot.
Connectivity is key to your team’s performance. Check out our integrations.
Get answers to common questions about Aksuite’s Omnichannel Inbox
The Omnichannel Inbox is a communication platform that connects hotels and travelers, streamlining interactions across multiple digital channels – such as WhatsApp, Instagram, email, website chat, and Messenger – into a single, unified interface.
It provides a unified view of all interactions, so travelers don’t need to repeat questions from previous conversations. This enhances the traveler experience and speeds up response times, making communication more efficient.
No. It complements the team by automating responses to repetitive questions and qualifying leads. Human agents can take over conversations when needed, with configurable assignment rules to ensure the right agent responds at the right time.
The Omnichannel Inbox centralizes communication from multiple channels, including WhatsApp, Instagram, website chat, email, and Messenger, offering a true omnichannel platform for managing all hotel communications.
By streamlining communication and enabling quick, personalized quotes, the platform accelerates the booking process. It automates interactions and allows for immediate responses, resulting in higher conversion rates and more direct bookings.
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