Hotel Cast #31: How Technology Enhances the Guest Experience and Converts More Bookings

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Feb 10, 2023 | Ask & Talk | Reading Time: 3 minutes

“As long as [travelers] are staying on your website, and they’re engaging, seeing things that are interesting to them, finding out information, engaging with your chatbot, or looking at your pictures, then that’s building up their comfort and confidence so that they, hopefully, will then make that booking with you. “

You can find this and other outstanding insights on our latest Hotel Cast episode, featuring Catt McLeod, Director of Strategic Partnerships at HotelREZ. With over 20 years experience in Hospitality Sales and Distribution, Catt has a wealth of knowledge and a real passion for hospitality.

Are you feeling bombarded with new tech options every day? That’s exactly why we need clever tips to make informed decisions. If you’re like millions of hospitality professionals looking for savvy solutions to enhance the guest experience, you should most definitely listen to this episode.

Check out these hot topics:

  • How technology can help hoteliers increase conversions and bookings
  • Why it’s important to have technology during the guest journey
  • How technology and engagement are connected
  • Bonus: The most crucial step Catt would advise a hotelier looking to increase direct bookings

🎧Hit play!


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Hotel Cast #30: Improve Operations and Get More Results with Hotel Tech ft. Sally Richards

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  • What does the hotel industry look like when it comes to technology?
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Here are some highlights:

  • Enhance the guest experience with therapeutic and wellness sessions
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Related live sessions:

📺Technology at Your Service

In this webinar, Chris Crowley (Chief Revenue Officer at Duetto), David Byrne (VP of Sales & Partnerships at Asksuite), Fiona Gillen (VP of Marketing at The Hotels Network), and Paula Carreirão (Content Coordinator at Asksuite) share real-world examples of how tech is benefiting hotels globally. Click to watch:

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📺Balancing Tech and Human Touch to Deliver Memorable Hotel Customer Experiences

This live session brought you two of the most energetic leaders in the industry—Christine Trippi and Calvin Stovall— to discuss technology that makes sense for your hotel and a culture that is consistent and laser-focused on delivery. Watch it now:

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