Hotel technology is the main topic of the Ask & Talk we had with Svetlana Udalov, CEO and founder at HKepper US LLC, a management tool for hotels in order to reduce operational expenses and control of the workflow. Udalov shares with Ask Insights her company’s...
Self-service technologies (SST) allow customers to get a service without interaction with service providers. It is a big part of our lives, regardless you are 6 or 60 years old. Some of these technologies are already well established in the market, while others still...
You dedicate time writing information you think are relevant on your hotel website. You invest in design to make it easier for your clients to find the answers they are looking for. However, you feel like it is a waste of time; that no one reads your website and your...
In a nutshell, to be a multichannel business means that customers have more than one channel to communicate, interact or buy, but each channel works separately. An omnichannel business means that not only do customers have more than one channel for their disposal, but...
