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Tripadvisor reviews and online reputation management

by | Dec 19, 2019 | Hotel Management | Reading Time: 4 minutes
Don’t overlook your online reputation. Tripadvisor reviews can help you build a relationship with your guests and future clients. Learn how:

6 hotel strategies to dribble Booking.com and score direct bookings

by | Dec 3, 2019 | Hotel Management | Reading Time: 6 minutes
It's hard to compete with Booking.com, but it's possible to win this game! Find out here 6 simple strategies that will help your hotel score bookings.

Top 5 hotel management systems to organize your hotel

by | Nov 6, 2019 | Hotel Management | Reading Time: 5 minutes
Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here:

Hotel front desk agent: the skills behind the job description

by | Oct 22, 2019 | Hotel Management | Reading Time: 4 minutes
Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you!

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

Multichannel or Omnichannel Hotel: what’s the difference?

by | Jul 26, 2019 | Hotel Management | Reading Time: 4 minutes
Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article: