Feb 24, 2021 | Ask & Talk | Reading Time: 2 minutes
“If the management team is not behind the product and educate the staff, and the staff doesn’t feel comfortable, then the guest won’t use it”, says Brendon Granger, Hotel Tech Expert and Chief Experience Officer at Technology 4 Hotels, about hotel technology.
In this episode of Hotel Cast, we discussed hotel technology trends in 2021 and the impact of the pandemic in the adoption of technologies in hospitality both for hoteliers and guests. Listen to the episode here:
Brendon Granger has been educating the industry about the benefits of technology for years and now is focused on working directly with hoteliers to help them provide the ultimate Guest and Team Experience.
You will learn in this episode:
- Brendon’s career in the hospitality industry;
- The adoption of technology by guests;
- The chain management of hotel technology;
- The importance of using the right technology for the right problem;
- Hotel technology trends
According to the Expert, more than 60% of guests actually do web check-in to a flight, but currently in hotels is less than 5%. This says a lot about how traditional the hotel industry still is. However, the pandemic is speeding up the adoption of technology, especially contactless.
Don’t miss out on this episode and learn valuable tips on how to best use technology in your property.
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In this episode, we talk about what Artificial Intelligence actually is and the different AI applications in hotels. As the Experts say: the perfect team is humans and AI providing the best experience.
The Hotel Cast TV
Do you prefer a webinar to a podcast? No problem! We also have a hospitality webinar series, the Hotel Cast TV, with several special guests, dozens of experts’ insights, and hundreds of registrants.
We covered the main topics in the industry: marketing, revenue, customer experience, distribution, hotel website experience, and hospitality lessons learned in 2020. All webinars are recorded so you can catch the replay of our episodes by clicking on this button below:
There are great episodes with much value in every panel. And more is yet to come!
Share in comments what topic you would like us to cover over the next episodes 👇