Casa Maya Cancún

How Hotel Casa Maya Cancún achieved a 61:1 ROI with Asksuite

How our clients liked this feature:

Armando Días

Sales Manager

“Asksuite’s service is very helpful as their team is extremely attentive, always supporting us with whatever we require. It’s exactly what a hotel needs, these connections allow customers to get quick responses to their queries”.

Results and Numbers

57.3%

of interactions occurred outside business hours

70.4%

of chats occurred via cellphone

1.48%

chats requested human assistance

3.6x

Higher than booking engine referral rates

39.6%

of inquiries were answered via desktop

49.3%

of chatbot inquiries happened via mobile phones

4.8%

of inquiries were answered via Instagram

16.8%

of inquiries were answered via Facebook

Challenges before Asksuite

Time-consuming processes can affect any hotel. Maintaining high-level performance means finding solutions to all issues listed here.

All work had to be done manually

Limitations when responding to questions on different social media channels

Questions were segmented first and then sent to designated departments

Response-time was slow due to a high volume of questions

Solution

We help hotels leverage their workflow and customer service with simple-yet-clever solutions for impressive change.

AI automation sends specific messages to the right department in seconds

Customers don't waste time repeating themselves at every new touchpoint

No lead goes cold. Travelers receive responses instantly

Fewer complaints due to delayed or no responses

All communication channels centralized in one place

The future of omnichannel communication for hotels

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