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Paula Carreirão

January 13, 2022

HotelTechAwards Asksuite Best Chatbot

Three-Peat: Asksuite Ranks #1 on Hotel Tech Report’s ‘Top Best Livechat & Hotel Chatbot Software’ 2022 List



We’re excited to announce that Asksuite has once again ranked #1 overall on Hotel Tech Report’s Global Best Livechat & Chatbot list in the 2022 HotelTechAwards. This is the third year in a row that the company wins the international prestigious award, consolidating its position as the global leader in hotel chatbots in the world.

The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry. The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users.

With over 2,232 software companies on Hotel Tech Report, Aksuite is honored to be recognized in the competitive Best Livechat & Chatbot category for 2022.

The lists are based on data from over 11,000 verified customer reviews during the HotelTechAwards period. These reviews were written and published between September 1, 2021–December 15, 2021, with participation from every major hotel brand and thousands of independents.

“This isn’t a subjective list based on a few peoples’ opinions,” explains Hotel Tech Report CEO, Jordan Hollander. “With the highest traffic and engagement, largest selection of product and services, and highest quality data, Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.”

Reviews from verified users of Asksuite highlight features like integrations with the main direct booking channels, the natural language, and the easy-to-use omnichannel solution. The result is skyrocketing sales growth and increased productivity.

“Love the sales aspects and calls to action, plus integrations. Additionally, it handles much more bespoke information than other robots.”, says one Hotel Director from a Resort in Wansford (United Kingdom).

“We are answering all questions immediately. Clients are very happy with this. And we save plenty of time at work.”, says one Manager from a Branded Hotel in Madrid (Spain).

“It was quick and easy to implement. The team made a great effort, and they are very nice to work with.”, says the Head of Performance from a Resort in Cancun (Mexico).

“Where many messaging companies in the hotel industry start with operational use cases, Asksuite started by leveraging modern chatbot technology to streamline the reservations and booking process where they’ve become global leaders. Every ‘looker’ on a hotel website has reasons why they aren’t becoming bookers – it could be room adjacency, price, amenity concerns, or any other variety of issues. By leveraging Asksuite’s chatbot solution, hotels can instantaneously push past sales blockers to drive direct reservations at scale and that’s a very powerful use case. Asksuite’s product is particularly helpful for hotels that were already short-staffed and now with Omicron the problem has only been exacerbated,” says Hotel Tech Report CEO Jordan Hollander.

“We are really happy to be voted the world’s best AI chatbot solution for 3-years in a row. This is the result of years of product development, research, and the way our team works hard and closely with our clients. For 2022, we are planning a lot of improvements to continue in our mission to help reservation, marketing, and revenue teams to turn service requests into direct bookings and revenue.”, said Rodrigo Teixeira, Co-Founder, and CEO at Asksuite.

Asksuite’s solution has developed tremendously over the past years and the solution today is much more than a hotel chatbot. The company provides a full customer service solution that enables hotel reservation agents to improve their sales performances while decreasing the operational demand in customer service through Artificial Intelligence. Asksuite’s omnichannel platform has more than 200 features to help hotels increase sales and revenue in each customer interaction.

Browse dozens of verified Asksuite reviews and view the official press release.

See the best chatbot in action:

book asksuite demo

Asksuite Also Named World’s Best Hospitality Chatbot Solutions Provider by World Travel Tech Awards

Hotel Tech Awards is not the only award Asksuite has won this year. Asksuite has also been named Best Hotel Chatbot by World Travel Tech Awards. Competing with five other software companies in the World’s Best Hospitality Chatbot Solutions Provider Category, Asksuite is honored to be recognized as the winner of 2021.

World Travel Tech Awards serves to recognize, reward, and celebrate excellence in travel technology through an annual awards program. This is the first edition dedicated to technology and a sister event of the World Travel Awards, which has been highly celebrated since 1994.

The organization is also responsible for other events related to the tourism and travel segment.


Asksuite is a global leader in omnichannel intelligent communication for hotels and resorts. The mission is to help reservation, marketing, and revenue teams to turn service requests into direct bookings and revenue.

And don’t forget to follow Asksuite on LinkedIn for our latest updates and news. Click on the button:

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HotelTechReport.com helps 170k hoteliers each month to understand the changing hotel technology and digital transformation landscape. We help hoteliers make smarter decisions about which technologies to adopt, keeping scalability and adaptability in mind. Hotel Tech Report helps hoteliers uncover the value propositions of emerging technologies and how they align with the needs of your property stakeholders and guests.



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