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The Evolution of Hotel Technologies : from In-Room Phones to Open APIs

by | Mar 26, 2021 | Customer Service | Reading Time: 10 minutes
Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

by | Mar 18, 2021 | Customer Service | Reading Time: 8 minutes
Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.

The Self-Service Rule of Three: Speed, Convenience and Efficiency

by | Aug 1, 2019 | Customer Service | Reading Time: 5 minutes
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.

Multichannel or Omnichannel Hotel: What’s the Difference?

by | Jul 26, 2019 | Customer Service | Reading Time: 4 minutes
Do you know if your hotel is Multichannel or Omnichannel ? Here we explain the difference between these two in this article:

7 Advantages of Automated Customer Service in the Hotel Industry

by | Jul 24, 2019 | Customer Service | Reading Time: 7 minutes
Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.
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