Overbooking Strategy: Right on Target or a Shot in the (Hotel’s) Foot?
A good overbooking strategy can bring many benefits and a bad one can cause a lot of damages. Find out how to do a good strategy and maximize revenue:
Hotel Online Check-in: How to Avoid Long Lines at the Front Desk
The check-in process can disturb front desk agents and guests. Learn how to implement the hotel online check-in to improve the guest experience.
Hotel Loyalty Programs Are More Beneficial Than New Guest Acquisitions
New clients are the goal of any company. But the industry is starting to realize that hotel loyalty programs can bring more money than acquisition.
Ask&Talk: Hotel Tech in Guest Service with Benjamin Londa
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.
How Chatbots Can Leverage the Hotel Customer Experience
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:
How Can You Turn an Endless Email Demand into Guest Satisfaction?
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.
The Self-Service Rule of Three: Speed, Convenience and Efficiency
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.
Top 10 Self-Service Technologies That We All Love to Use
Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!
Humans and Robots Are Better Together in Hotel Guest Service
Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.
Here Is Why Your Hotel Website Is Not Enough For Your Clients
Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!