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Hotel Intelligence and Content Center

Overbooking strategy: right on target or a shot in the (hotel’s) foot?

by | Feb 24, 2020 | Hotel Management | Reading Time: 6 minutes
A good overbooking strategy can bring many benefits and a bad one can cause a lot of damages. Find out how to do a good strategy and maximize revenue:

Hotel Online Check-in: How to Avoid Long Lines at the Front Desk

by | Feb 13, 2020 | Technology & Innovation | Reading Time: 5 minutes
The check-in process can disturb front desk agents and guests. Learn how to implement the hotel online check-in to improve the guest experience.

Hotel Loyalty Programs Are More Beneficial Than New Guest Acquisitions

by | Jan 15, 2020 | Guest Experience | Reading Time: 5 minutes
New clients are the goal of any company. But the industry is starting to realize that hotel loyalty programs can bring more money than acquisition.

Ask&Talk: hotel tech in guest service with Benjamin Londa

by | Oct 28, 2019 | Ask & Talk | Reading Time: 5 minutes
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.

How chatbots can leverage the hotel customer experience

by | Oct 17, 2019 | Chatbot | Reading Time: 4 minutes
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.