A good overbooking strategy can bring many benefits and a bad one can cause a lot of damages. Find out how to do a good strategy and maximize revenue: The check-in process can disturb front desk agents and guests. Learn how to implement the hotel online check-in to improve the guest experience. New clients are the goal of any company. But the industry is starting to realize that hotel loyalty programs can bring more money than acquisition. Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience. Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how: Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.