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Hotel Intelligence and Content Center

How can you turn an endless email demand into guest satisfaction?

by Paula Carreirão | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes

Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

by Paula Carreirão | Oct 9, 2019 | Customer Service | Reading Time: 5 minutes

Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it!

by Paula Carreirão | Sep 26, 2019 | Technology & Innovation | Reading Time: 5 minutes

A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!

by Paula Carreirão | Sep 10, 2019 | Ask & Talk | Reading Time: 6 minutes

Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.

by Paula Carreirão | Jul 31, 2019 | Technology & Innovation | Reading Time: 5 minutes

Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!