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Hotel Intelligence and Content Center

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

Live chat and chatbot: the differences and the advantages for hotels

by | Oct 9, 2019 | Customer Service | Reading Time: 5 minutes
Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! 

Multilingual chatbot is perfect to convert foreign online visitors to guests

by | Sep 26, 2019 | Technology & Innovation | Reading Time: 5 minutes
A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!

Ask & Talk: the impact of hotel technology with Svetlana Udalov

by | Sep 10, 2019 | Ask & Talk | Reading Time: 6 minutes
Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.

Top 10 self-service technologies that we all love to use!

by | Jul 31, 2019 | Technology & Innovation | Reading Time: 5 minutes
Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!

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