Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email. Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in! Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels. Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!