Hotels with Asksuite smart service platform can now use Mirai booking engine or Mirai Metasearch to boost even more direct bookings. Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience. Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience. Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email. A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in! Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!