Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back. Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers. What is Artificial empathy and could AI chatbots perform in a more human way in the hospitality industry? Is it not empathy a human quality? Find out here: We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels. Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience. Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.