Ask Insights

Hotel Intelligence and Content Center

7 Simple Ways to Build Hotel Guest Loyalty

by | Apr 7, 2021 | Guest Experience | Reading Time: 5 minutes
Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back.

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

by | Mar 18, 2021 | Customer Service | Reading Time: 8 minutes
Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.

Artificial Empathy: Can AI Chatbots Be More Human-like in Hospitality?

by | Aug 27, 2020 | Technology & Innovation | Reading Time: 8 minutes
What is Artificial empathy and could AI chatbots perform in a more human way in the hospitality industry? Is it not empathy a human quality? Find out here:

How to Improve Hotel Operations and Deliver an Excellent Service

by | Jun 19, 2020 | Ask & Talk | Reading Time: 8 minutes
We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.

Hotel Technology for Perfect Guest Service

by | Nov 11, 2019 | Technology & Innovation | Reading Time: 4 minutes
Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience.

Ask&Talk: Hotel Tech in Guest Service with Benjamin Londa

by | Oct 28, 2019 | Ask & Talk | Reading Time: 5 minutes
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.