Bridging the gap: How to combine automated and human customer service for maximum efficiency
Explore the benefits of chatbots in hotel customer service over human assistance to boost efficiency and guest satisfaction.
Asksuite’s Best-In-Class Platform Gets A New Email Omnichannel Integration
With Asksuite’s omnichannel email integration, hoteliers get to send and manage emails at the speed of light! Here is how.
Asksuite Insights: 5 Trends That Are Changing Direct Bookings and Service Experience
At Asksuite Insights – The Reservation Experts Summit, Rodrigo Teixeira, CEO at Asksuite, spoke about the five trends that are changing direct booking and service experience in the hospitality industry.
7 Simple Ways to Build Hotel Guest Loyalty
Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back.
10 Ways to Encourage Your Customers to Write Good Hotel Reviews
Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.
Artificial Empathy: Can AI Chatbots Be More Human-like in Hospitality?
What is Artificial empathy and could AI chatbots perform in a more human way in the hospitality industry? Is it not empathy a human quality? Find out here:
How to Improve Hotel Operations and Deliver an Excellent Service: an interview with the Director of Operational Excellence at Marriot International
We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.
Hotel Technology for Perfect Guest Service
Technology is revolutionizing the hotel industry and there are many tools available in the market.To invest in technology is to invest in guest experience.
Ask&Talk: Hotel Tech in Guest Service with Benjamin Londa
Guest service is on the agenda. In this Ask & Talk, Benjamin Londa shares with us his experiences and opinions about the use of technology in guest experience.
Hotel Chatbot: The Ultimate Guide to Increase Revenue and Boost Operations
Hotel chatbots can increase direct bookings, reduce staff workload, and provide immediate support to travelers. Learn more about this powerful tech tool!
