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Hotel Cast #11: Housekeeping 2020: From Supporting Role to Hotel Rock Star

by | Dec 1, 2020 | Ask & Talk | Reading Time: 2 minutes
The Housekeeping Department has surely suffered the biggest impact caused by the pandemic. Once a supporting section, all eyes have now turned to the hotel housekeeping.

Hotel Cast #5: The Ongoing Hotel Industry’s Adaptation (or Not) With Glenn Haussman

by | Aug 10, 2020 | Ask & Talk | Reading Time: 2 minutes
In this podcast, Glenn Haussman, leading podcaster, talks about the ongoing hotel industry’s adaptation to the new normal that he is seeing in his last trips.

How to Improve Hotel Operations and Deliver an Excellent Service

by | Jun 19, 2020 | Ask & Talk | Reading Time: 8 minutes
We talk to Leticia Tavares, Director of Operational Excellence at Marriott, to understand why the optimization of processes is important for hotels.